We aim to process refunds within three days after receiving returned items, if the item is unworn, unstained, and undamaged. In the event that the package does not satisfy the request for a refund, it (package) will be returned to you and you will not receive a refund. 

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.luvybody.com/register and follow the instructions on-screen.

If you haven’t received your order confirmation within 24 hours, please get in touch at info@luvybody.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Yes, cancellations are only allowed within the initial 24 hours after placing the order.

Sadly, we cannot make changes to your order once it has been placed. If you need to order a greater quantity or an additional product, please place a new order online.

We shipped only in the U.S

No, we do not offer express shipping.

info@luvybody.com

Tracking numbers are sent by via email. If you do not see it, you may need to check your spam folder and double-check to see if you entered your email correctly at checkout.

24-48 hours

Unfortunately, No exchange

Please, be sure to double-check your order before proceeding with the placement. 

In the rare event that your order arrives damaged or faulty, please initiate a self-return through your account and contact us at info@luvybody.com within 24-48 hours of receiving the package. When emailing us, attach pictures of the item issue, include close-up and full shots, along with your order number and date of purchase. This will ensure that you receive a refund for your return.  We’ll respond within 48 hours. Thus, you must return any items within 3 business days after receiving, and please follow the return instructions which also was sent by email before returning any items.

Initiate a self-return through your account and then email us. If you request is approved follow the return instructions which also was sent by email before returning any items. We PREFER you use USPS Flat Rate Shipping or First-Class Package. Once we receive your return, we will promptly notify you of our decision via email.

Please note, we are not responsible for any loss or stalling packages so, if you believe your package may have been lost or stolen please contact your local post office for further investigation. And also, you can file a missing package claim with the carrier you used. 

Please be advised, WE WILL SENT BACK any item that shows these signs above without issued a refund.

Unfortunately, we do not sell gift vouchers.